From the first customer call to the line of code that fixes it. Wiselane connects your call center, operations and engineering with six AI products that show their evidence and run inside your network.
Built for automakers, telematics service providers and fleet operators
Works with the systems connected-services teams already run
Four products run on the TriageWise platform for the call center and operations. Two run on the MergeWise platform for engineering. Each deploys on its own and shares data with the others.
TriageWise sits on the escalation path and checks each case against the account, live telematics, your diagnostic rules and the full ticket history.
Product screens, sample data
IncidentWise joins monitoring alerts and call-center surges into one incident, writes the brief from your own handbooks and tells agents what to say.
Product screen, sample data
ReleaseWise reads every change in a release, keeps the ones customers will notice and writes what agents should say about them.
Product screen, sample data
ImpactWise ranks the changes made before an incident and records which one caused it, so the next similar change carries a warning.
Product screen, sample data
MergeWise reviews changes to connected-services backends and apps before they reach a vehicle. Source code stays in your network.
Product screens, sample data
ModernizeWise pins what legacy code does today, runs the same tests after the migration and reports every behavior that changed.
Product screen, sample data
Each product works on its own. Together they connect engineering, which changes the software, with the call center, which hears from customers when a change goes wrong.
Every Wiselane deployment earns its way into production in three stages. You see the evidence at each one and decide when to move on.
Each product ships with its own evaluation suite: cases where the right outcome is known in advance.
TriageWise replays up to twelve months of your ticket history in time order and reports precision at every confidence level, so you choose the operating point. The other products are checked on cases taken from your own systems.
The product runs beside your team without acting. Its decisions are compared with what your people did, and it goes live only on the measures you agreed.
No figure on this page is a promise about your operation. The numbers that matter are the ones measured in stages 2 and 3.
Architecture and security documentation is available on request.
Your cloud or data center. MergeWise also ships an offline distribution.
Names, phone, e-mail, VIN and address are masked before any model call.
Self-hosted open models, or Anthropic, OpenAI-compatible and AWS Bedrock.
OIDC single sign-on per partner organization and scoped API keys.
Every decision kept with its rules, sources and model versions.
If a product is unsure or down, work continues exactly as before.
A 45-minute session with your connected-services and engineering leads. We'll show the products on a sandbox fleet and scope a replay on your data.